This is why it’s essential that every shipper creates a process for reviewing your invoices regularly: So you can collect refunds every time. To receive credit from FedEx, shippers must file requests for refunds within 15 calendar days (not business days) of the date on their invoice. Read FedEx’s refund policy in detail and note blackout dates and exceptions. If FedEx delivers a package late - even just by a few minutes - your contract most likely says you are entitled to a refund. It’s rare enough that you may not have experienced it as an e-commerce customer, but common enough that you’ll almost certainly experience it as a shipper. FedEx Tracking Help What if FedEx is Late?Ī small percentage of packages arrive late, no matter what. But if you’re notified of a delay or a change you don’t understand, it’s important to know what your options are. If a shipment is delayed, the shipper will get a notification and can contact their customer if necessary.īoth basic tracking and InSight are free, so there’s no reason not to experiment with them. Additionally, InSight alerts shippers “of critical events that affect your shipments,” the company says. InSight includes downloadable data about shipment status and shipment content, which can be helpful for future planning. The company also offers InSight, which allows higher-volume shippers to monitor the tracking details of inbound and outbound shipments without tracking numbers. FedEx provides updated estimated delivery times throughout the process.įedEx offers a mobile app option for tracking on the go. Government shippers can use their Transportation Control Number. Large shippers can track shipments by purchase order numbers or reference numbers. The shipper can use the tracking number to find out exactly where the parcel has been and how long it was there. (If you’re using SmartPost, the FedEx-USPS joint service, you’ll see its arrival at the post office too.) After delivery, FedEx will upload an image of the recipient’s signature, a copy of the FedEx Freight Bill of Lading, or another document proving delivery. The parcel is scanned each time it arrives and leaves a FedEx facility. Each parcel is assigned a unique tracking number and barcode. What is FedEx Tracking and How Does it Work?įedEx tracking looks very similar to tracking offerings from its competitors. But at other times, it should alert shippers to potential late deliveries and other situations they should communicate to their customers. But instead of the information they’re used to, they see a note about a “shipping exception.”Ī variety of things that happen during shipping can trigger these “exceptions.” Sometimes it’s simply a mistake. In these cases, a shipper or customer uses their tracking number to try to check the status of a package. They can even get a notification when the package is on its way to the customer’s door.īut sometimes FedEx tracking doesn’t work as well as it’s supposed to. Shippers and customers alike can use a tracking number to watch packages travel from one fulfillment center to the next. ![]() ![]() The vast majority of those packages - some 98 percent in 2017, even during peak season - arrive on time. Here's how to ensure you get your FedEx package or know when to report a shipping issue.FedEx offers the opportunity for shippers to track just about every package as it moves across the globe. To complete your registration and verify your address, you'll need to enter an activation code that FedEx will mail to you in three to five business days. If you want to sign up for FedEx Delivery Manager, you'll need to give yourself time. The membership's free tier includes basic features like delivery alerts, holding a package for pickup, signing for packages online, providing delivery instructions, and requesting a vacation hold. If you're a FedEx Delivery Manager member, you can receive alerts and make additional changes. You can go directly to the FedEx homepage and click on the Tracking tab. On the tracking page, you can view your shipment's travel history, general shipment facts like package dimensions and weight, and file a claim if your package is damaged, lost, or missing contents.įedEx offers a couple of options for tracking your mail. For mail and packages delivered through FedEx, the private alternative to public mailer USPS allows you to track your shipment directly on their website.
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